Refund policy
Exchange Policy
At Amogh Atelier, every piece is created and prepared with great care. As our garments are thoughtfully made and may involve made-to-order or customised work, we do not offer returns or refunds.
However, we will be happy to assist with an exchange in the limited situations outlined below.
No returns or refunds
We do not accept returns or offer refunds once an order has been delivered, except where required under applicable law.
Exchange eligibility
An exchange may be considered only in the following cases:
- The received garment has a size issue
- The garment has a genuine manufacturing defect
- You have received an incorrect item
To request an exchange, please contact us within 3 days of receiving your order. Please share your order number, clear photographs of the garment, and a brief description of the concern.
For manufacturing defects or incorrect items, our team will review the request and guide you through the next steps.
Conditions for exchange
To be eligible for an exchange, the garment must be:
- Unused, unworn, unwashed, and unaltered
- In its original condition, with all tags and packaging intact
- Returned only after the exchange request has been approved by Amogh Atelier
Items that do not meet these conditions will not be eligible for exchange.
Size and colour exchanges
We understand that finding the right fit matters. If the received size does not work for you, we will consider a size exchange, subject to availability.
If the requested size is unavailable, or if you would prefer another available colour in the same style, you may request an exchange for a different colour, subject to stock availability.
If the selected colour is priced differently, any applicable price difference will be shared with you before the exchange is confirmed. Where the replacement piece is of a higher value, the customer will need to pay the difference before dispatch. No refund will be issued where the replacement piece is of a lower value.
Please refer to our size guide carefully before placing an order. If you need sizing assistance before purchasing, our team will be happy to help.
Customised and made-to-order pieces
Customised, altered, made-to-measure, and made-to-order pieces are created especially for you. Therefore, they are not eligible for size or colour exchange.
However, if a customised piece has a genuine manufacturing defect or differs materially from the confirmed order details, please contact us within 3 days of delivery. Our team will review the concern and assist you accordingly.
Exchange process
Once your exchange request is approved, we will share the pickup or return instructions.
After we receive and inspect the original garment, the replacement will be dispatched, subject to availability. Please allow 10 business days for the exchange process after the item reaches us.
Contact us
For an exchange request or any order-related help, please contact us with your order number.
Amogh Atelier
Email: team@amoghatelier.com
Phone / WhatsApp: 7827660305 / 7005000801
Customer Support Hours: Tuesday to Saturday, 11 AM to 7 PM